The Service Delivery Manager will manage high visibility, complex projects with a focus on customer service and relationship building. They will also develop project schedules, schedule DataEndure and Delivery Partner resources, coordinate with the customer stakeholders, and manage the overall execution of professional service projects. Service Delivery Managers are responsible for the execution of each project using the DataEndure Customer Lifecycle process and working with the rest of the Project Management Office (PMO) to continue the development of all project processes and procedures.
The Service Delivery Manager is responsible for project tracking and billing management and working in conjunction with the DataEndure finance department to insure all billing issues are resolved. Key to this position is the ability to work with customers during the pre-sales stage to understand the various project required outcomes and delivery resources. Responsible for working with Customers, Internal and Delivery Partner resources to deliver projects on time and on budget.
The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.
DataEndure offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!