Deploy a two-factor authentication solution to reduce costs and simplify authentication


SanDisk had been using two-factor authentication from RSA. The costs and difficulty in setting up and using the solution were becoming problematic for SanDisk’s employees. A Fortune 500 company and global leader in flash storage, SanDisk wanted to move to an easier-to-use solution for their employees without compromising on security.


The Customer's Challenge

SanDisk wanted to adopt a more hands-off solution, one that users could self-service if needed. Aside from reducing help desk calls, the new solution that DataEndure helped install cut costs in half.

How DataEndure helped

DataEndure proposed installing Symantec Validation and Identity Protection Service (VIP). With Symantec VIP, SanDisk would be able to cut costs, reduce help desk calls, speed up the deployment and user on-boarding, and ensure a better user experience all around.

DataEndure has deep expertise across security solutions and demonstrated to SanDisk that Symantec VIP would be simpler to use and would cost less. The solution is also cloud-based, meaning there was no need for on-premise hardware like their old solution required. This meant that SanDisk also saved money regarding maintenance and patching. After a pilot, SanDisk deployed Symantec VIP to 850 users and rolled out the solution to 6,000 users worldwide later that year.

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No additional storage—EMC's proposed solution required additional storage while DataEndure's did not

The Benefit

After seeing Symantec VIP in a pilot, SanDisk deployed the solution to 850 users and immediately saw results. Brad Jones, the Director of Global Network and Security at SanDisk at the time, said, “In previous acquisitions, it was a major endeavor to get users set up with RSA tokens. With Symantec VIP, it was hands-off—simple self-service provisioning by users.”

SanDisk’s switch to Symantec VIP resulted in the company cutting overall costs in half. With their previous solution, users made frequent help desk calls regarding authentication. Those calls were reduced by 80%, leaving IT to focus their time on more important initiatives. SanDisk employees also saw the benefits of Symantec VIP, as the solution was easier to use, resulting in a better user experience.

What SanDisk gained with VIP 

This figure shows the comparison between SanDisk’s original authentication solution and the benefits they received when they switched over to Symantec VIP